Shipping policy

Apple Valley – Shipping Policy

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Apple Valley delivers orders across South Africa using reliable courier partners to ensure safe and timely delivery.

1. Shipping Areas

  • We ship nationwide within South Africa.

  • Deliveries to remote or outlying areas may take longer than standard delivery times.

2. Courier Services

We use the following delivery partners:

  • Paxi

  • Courier Guy

  • PostNet

The courier used will depend on your location and order type.

3. Shipping Fee

  • A flat shipping fee of R150 applies to all orders.

  • Shipping fees are non-refundable.

4. Order Processing Time

  • Orders are processed within 1–2 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

5. Delivery Time

  • Estimated delivery time is 2–3 business days after dispatch.

  • Delivery times are estimates and may be affected by courier delays, weather conditions, or high-volume periods.

6. Order Updates & Communication

  • You will receive order and delivery updates via SMS or WhatsApp.

  • Tracking or collection details will be shared once your order has been dispatched.

7. Remote Area Deliveries

  • Deliveries to remote or rural areas may take longer than 3 business days.

  • Apple Valley is not responsible for delays caused by courier limitations in these areas.

8. Incorrect Address Details

  • Please ensure all delivery details are correct when placing your order.

  • Apple Valley cannot be held responsible for delays or failed deliveries due to incorrect or incomplete address information.

9. Contact Us

For any shipping-related questions, please contact us via:
📱 WhatsApp / Phone: +27813564987